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E-mail forms Privacy Policy

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Permission to Store Information

In order to help you, we need to maintain a record of your case. The law says we must get your consent to do this.

Forms on this site sometimes ask for data of a sensitive nature but please be assured that …

everything you tell us will be treated in strictest confidence.

Confidentiality is key to the service provided by all Citizens Advice bureaux.

Some of the data which we ask to record may not appear directly relevant to your query but it is used for statistical purposes, with the aim of improving the service provided to all clients by Citizens Advice.

The forms on this site only pass to us (with the exception of the date and time of the request and the computer IP address) the information which you have typed in. 

Our CAB is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

Internet email is a way of making general enquiries but it is not an entirely secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.  Although the enquiry forms on this site are on secure pages the emailed content will only be totally secure if the email address(es) to which it is being sent is/are also secure.

Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of an email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received an email in error.

If you are concerned about confidentiality then please contact us by phone or in person.

Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service".

Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them, unless we are required to do so by law.  Where contacting a third party is necessary, in order to deal with your enquiry, we will we will request your express permission.

Cambridge Citizens Advice Bureau is registered under the Data Protection Act.